Create a motivating environment

• Articulate the vision and mission. This aligns staff and validates the importance of their work.

• Create and live your values.

• Satisfy the basic human need for achievement and sense of belonging.

• Create and operate in trust. Live up to your promises.

• Involve people in decision-making whenever possible.

• Provide coaching and feedback.

• Be the role model for correct behaviors. 

• Allow staff to grow professionally.

• Recognize, reward and celebrate success.

• Have a clear process for conflict resolution.

As we all look to rebuild and bounce back from the business interruption the COVID-19 pandemic has thrown our way, it’s important to have an inspiring vision, a core mission and clear values on how to behave. Following these 10 rules for creating a motivating climate is a productive and profitable way to operate a business. And what a bonus it will be to your employees to be able to work in a facility that has a well-developed system in place.

Develop a plan and processes to incorporate each of these 10 factors for inspiring motivation into your work environment, or to improve upon what you currently do. What a great two-fold gift to help out during these stressful times—you’ll have a more productive and profitable facility, and a more meaningful and satisfying work environment for staff. 

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Greg Lappin is a developer, general manager and minority owner of some of the largest tennis and multipurpose athletic clubs in North America.